Terms ofService

By using SocialCrank ("Service"), operated by Truth Arts Inc., a Delaware corporation ("SocialCrank", "we", "us", "our"), you agree to these terms. Buying a plan, a top-up or anything else on SocialCrank also means you agree to these terms. If you do not agree, do not use the Service.

SocialCrank is an audience intelligence service. It lets you search, filter, save and export the public profiles in social audiences: your own followers and the accounts you follow, and, through Market Intel, the audience of any public account you choose to analyze. It works with X today, with Instagram and TikTok being added. You can also use it from AI assistants such as Claude through the SocialCrank connector, and organizations can use it as a team.

You can sign in with X, Google, Apple, or a sign-in link sent to your email. You are responsible for activity on your account. If you connect an X account, you let SocialCrank read your public profile and your follower and following lists. We ask X for read access only. We never post, follow, or send messages from your account.

SocialCrank has a free tier and paid plans, billed monthly or annually through Stripe. Pulls use Data Credits and AI features use Actions. Prices are shown before you buy.

Each paid plan includes a monthly allowance of Actions and Data Credits. It refills every month on the day your billing period started, on annual plans too. The free tier's Actions refill on the 1st of each month (UTC), and its Data Credits are a one-time grant. Unused allowance does not carry over to the next month.

A change takes effect immediately if it costs more a month than you pay now, or costs the same and moves you to a bigger plan, unless it moves you to a smaller plan or from annual to monthly billing. Stripe charges the prorated difference for the rest of your billing period that day, and for the rest of the current month you receive the extra allowance in proportion to the time left. Switching from monthly to annual billing this way starts a new annual period that day, with credit for the unused part of the month you paid for. Every other change, including a bigger plan that costs less a month than you pay now and a change on the same plan that costs the same, takes effect at the end of the period you have paid for; nothing is charged or refunded for that change.

You can cancel at any time; your plan stays active until the end of the period you paid for and then returns to the free tier. We do not refund partial periods. If a renewal payment fails, we email you and Stripe tries the payment again. Until it goes through, the allowance for the new period is on hold; your top-ups can still be used. If it still cannot be collected, the plan is cancelled and your account returns to the free tier. Teams are billed under their own agreement.

You can buy Actions and Data Credits as one-time top-ups. Top-ups do not expire. If you cancel a paid plan, your top-ups are kept but paused, and you can use them again when you subscribe again.

If you turn on auto top-up, you authorize us to charge the card you saved for the pack you chose whenever that balance falls below the level you set, up to the monthly spending limit you set for each calendar month and never above the monthly maximum shown on that page. You can change these settings or turn auto top-up off at any time at socialcrank.ai/topup/auto. Auto top-up does not charge while your top-ups are paused.

If a payment for a top-up is refunded, or disputed with your bank, we remove the same share of the credits it bought from your purchased balance, down to zero. If a dispute is closed in our favour, we put them back.

A Market Intel report's price is shown before you start it and is charged in full when the report starts. A report may be prepared from a snapshot we already hold, at the same price. If a report fails, or comes back incomplete because of a problem on our side, we will refund it or run it again. If you think that has happened, contact us.

You agree not to:

Use SocialCrank to harass, stalk, threaten or target any person, or to contact people in bulk without their consent. Resell, redistribute or sublicense data from SocialCrank. Use it in a way that breaks the law, including privacy and anti-spam law, or the terms of the platforms the data comes from. Get around plan limits or access controls. Access it by automated means beyond normal use, or interfere with how it runs.

The profiles in SocialCrank are public information collected from social platforms through third-party data providers. Public data changes and can be incomplete or out of date, so we cannot guarantee that every profile or count is complete or current. You are responsible for how you use data you search, save or export.

When you use SocialCrank through an AI assistant or another third-party service, that service's own terms also apply, and what it does with results is governed by them.

SocialCrank's software, design and brand belong to us. Lists and exports you create are yours to use within these terms. We claim no ownership of the public profile data itself.

The Service is provided "as is" without warranties of any kind, express or implied. SocialCrank is not liable for indirect, incidental, special or consequential damages from your use of the Service. Our total liability will not exceed what you paid us in the twelve months before the claim.

We may suspend or close an account that breaks these terms. You can close your account by contacting us. When an account is closed, we delete its data within 30 days, except billing and credit records (your payments, purchases and credit history), which we keep for as long as accounting, tax and legal obligations require.

We will update these terms as SocialCrank changes and tell you about material changes in the product or by email. Using the Service after a change means you accept it.

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules. Any dispute about these terms or the Service will be heard in the state or federal courts in Miami-Dade County, Florida, and you and we agree to those courts' jurisdiction. Either of us may instead bring an individual claim in small claims court if it qualifies.