PrivacyPolicy

SocialCrank, operated by Truth Arts Inc., a Delaware corporation ("we", "us", "our"), turns social audiences into data you can search. This policy covers two groups of people: you, if you use SocialCrank, and people whose public profiles appear in the audiences our users analyze. It explains what we collect, where it comes from, how we use it, and what you can ask us to do.

Your account. Your email address, and the name, handle and profile image from the way you sign in: X, Google, Apple, or a sign-in link sent to your email. If you connect an X account, its user ID and handle.

Your audience. When you connect an X account, the public profiles of the accounts that follow you and the accounts you follow.

How you use SocialCrank. The searches and filters you run, the profiles you open from results, the exports you make, the lists you save, the reports you request, and the calls made through the SocialCrank connector in an AI assistant such as Claude, including what each call asked for.

Billing. Your plan and billing period, your credit balances, a history of your credit purchases, spending and refunds, and your payment status. Card details go to Stripe; we never see or store your card number.

Technical data. Your IP address, which we use to limit how often sign-in links, forms and some features can be used, and to block abuse. These counters are stored in our database and deleted within three days. Our hosting provider also records IP addresses in its request logs.

Things you choose to give us. An AI provider API key, if you save one in settings so we can make calls with it. Your email and handle if you join the waitlist or a newsletter. If you are on a team: your name, email, role, and the reports your team runs.

Where you came from. When you join the waitlist or create an account: the site that sent you, the first page you opened, and any campaign tags or referral code.

We do not collect your passwords, your direct messages, your private likes, or anything from a private account.

SocialCrank holds public profile data for accounts on X and, increasingly, Instagram and TikTok: name, handle, bio, location, follower and following counts, profile picture, verification status, and who follows whom. We collect it through third-party social data providers when a user analyzes an audience, whether their own or, through Market Intel, any public account they choose. These profiles are stored in one shared database and can be searched by our users.

Our own background jobs also collect public data: they refresh and fill in public profiles already in the database, record which public accounts follow which so SocialCrank can suggest introductions, and gather popular public posts for the SocialCrank Weekly newsletter.

We only collect what is public. We do not collect the follower lists of private accounts, direct messages, or anything a person has not made public. If you want a profile about you removed, email us with the handle and we will delete it.

To run SocialCrank: searching, filtering, sorting and exporting audiences; finding mutual follows and introductions; running the reports and tools you ask for. To bill you. To send sign-in links, notices about your account and your reports, purchase confirmations, and any newsletter you subscribe to. To keep the service secure and to fix it when it breaks.

To improve SocialCrank. We study how SocialCrank is used, including the searches, filters, lists and reports described in section 2 and what people do with the results, to make search, ranking and suggestions work better.

We do not sell personal data. We do not use it for advertising.

Plain-language searches and AI-written message drafts are processed by Anthropic's models (or by the provider whose API key you saved). When you use SocialCrank through an AI assistant such as Claude or ChatGPT, the results of each call are returned into your conversation with that assistant, and that provider's own terms and privacy policy cover what happens to them there.

Only the service providers that run SocialCrank for us, each for its own job: Supabase (database and file storage), Vercel (hosting and cookie-free page analytics), Stripe (payments), Resend (email), Anthropic (AI features), Sentry (error reports, which can include your account ID and handle), and third-party social data providers (collecting public profile data from X, Instagram and TikTok). Each handles data under its own privacy terms. We may also disclose data when the law requires it.

Data is stored in Supabase's PostgreSQL database and file storage, hosted on AWS and encrypted at rest. It travels over HTTPS. Access inside SocialCrank is limited to the people who run it.

We keep your account data while your account is open. Your audience lists are refreshed only when you ask; individual public profiles in the shared database are also kept up to date by our background jobs (section 3). If you ask us to delete your account, we delete your account data within 30 days, except billing and credit records (your payments, purchases and credit history), which we keep for as long as accounting, tax and legal obligations require. Public profiles in the shared database are kept and updated as long as they remain public, unless removal is requested (section 3). The record of how you use SocialCrank (section 2) is kept while your account is open and deleted with your account data.

See and export your data from SocialCrank at any time (CSV export). Ask us to delete your account and its data. Unsubscribe from any email with the link at the bottom of it. Remove a saved AI key in settings. Disconnect SocialCrank from X at any time in X's settings (Settings → Security and account access → Apps and sessions → Connected apps).

We use the cookies SocialCrank needs to work: your sign-in session, the access code used before launch, your team membership if you are on a team, and small preference cookies such as a dismissed banner. We also use one cookie that remembers for 30 days the first page you opened and the site or link that sent you. If you are in the EU, EEA or UK, we ask before setting it. Our page analytics do not use cookies. We use no advertising or cross-site tracking cookies.

SocialCrank is not for anyone under 13, and we do not knowingly collect data from children under 13. If we learn we have, we will delete it.

We will update this policy as SocialCrank changes and tell you about material changes in the product or by email.